XTERRA WETSUITS will process your return provided that the product is returned in like-new condition without any damage. No exchanges. Refunds only. Customer is responsible for all freight charges for any return.
Please email email@example.com with your order number to receive complete return instructions.
Returns must be received without any damage or tears. (Most wetsuit tears occur when trying the wetsuit on and not from swimming)
Product returns must be returned within 30-days from the date the product arrived at your destination. Since you are returning the product to San Diego, California in the USA, product must be postmarked and/or shipped back within 30 days along with the proper paperwork inside the box. Any product returned outside of the 30-day return window will not be accepted.
Again, please remember to be careful when trying on the wetsuit. Triathlon wetsuits rarely tear when swimming. Small tears are more common when trying on the wetsuit especially if you pull with force and/or have sharp nails. Tears are not a defect and torn wetsuits are not allowed to be returned under any circumstances.
Please keep in mind that triathlon wetsuits are designed for swimming and will expand in the water. (The suit may feel a bit tight and uncomfortable standing in your living room).
If you need a different size or model, please purchase a new wetsuit online and return your original purchase for a refund. Customer is responsible for all freight charges on any return.
Use this link for new purchases: https://xterrawetsuitseurope.com/pages/weekly-specials
Complete return conditions: